Our commitment:
Welcome to the Website of A Spot of Innovation (Pty) Ltd (Registration Number: 2016/021668/07) currently located at www.spotonline.co.za.
1.1. This Privacy Policy governs how Spot, operating through this website, collects, uses, discloses, and protects personal information in compliance with South Africa’s POPIA and, where applicable, the EU GDPR.
1.2. Spot recognises the importance of protecting your privacy in respect of your Personal Information (as defined in the Protection of Personal Information Act, No 4 of 2013) (POPIA) collected by us when you use our website and when you submit information to us.
1.3. Further, Spot is committed to protecting and preserving the Personal Information of all visitors to our website in compliance with POPIA.
1.4. Please read the following Privacy Policy (Policy) carefully to understand how your Personal Information will be treated.
1.5. Please note that we may update this Policy from time to time by posting the latest version on the Website, so please ensure that you refer to it periodically.
1.6. By using our website, you agree to Spot, its directors, consultants, employees, agents and subcontractors, affiliates and/or persons otherwise authorised, (including collecting, storage, using and disclosing) your Personal Information for the purposes stated in this Policy.
1.7. We will not use your personal information for any purposes outside of the administration of this website without your consent.
Personal information we may collect:
2.1. Personal Information is information which identifies or could reasonably be associated with you.
2.2. The Personal Information we collect, and process may include, but is not limited to, your contact details and other relevant information submitted when you register to receive a quote or advice on our services and products. This may include:
2.2.1. Identity & contact details: names and surnames, email address(es), phone number(s), physical address
2.2.2. ID/passport numbers, company registration numbers, bank account details, VAT numbers
2.2.3. Technical information: Internet Protocol (IP) address (i.e. the number of your computer, or other device used to log into the website), browser/device details, geographical location, cookies that are necessary to track last activity to resume a session.
2.2.4. Communications and correspondence, whether through emails, SMS, WhatsApp, Telegram or other message services and call recordings, as well as support logs.
How we collect data
3.1. We collect data from you when you click on links sent to you by SMS, email or through messaging services once you have engaged with our website.
3.2. With each visit to our website, we automatically collect and store certain information about you. This includes, but is not limited to the following:
3.2.1. technical information, including your Internet Protocol (IP) address, operating system, browser type and platform; and
3.2.2. information about your use of our website including details of your visits such as pages viewed and the resources that you accessed. Such information includes traffic data, location data and other communication data.
Use of your personal information
4.1. We will only collect, use, disclose or otherwise process your Personal Information in accordance with this Policy.
4.2. We use your information to:
4.2.1. communicate with you on potential business, quotes and software updates;
4.2.2. comply with legal obligations and manage site functionality including website functionality, fraud detection and analytics.
Cookies and Analytics
Our website uses cookies, which are small text files sent by a web server to store on a web browser. They are used to ensure websites function properly, store user preferences through keeping transactional information when needed and collect anonymous statistics on website usage. You may disable analytics cookies via browser settings, but essential cookies are required for the site to operate properly.
Disclosure to Third Parties
6.1 We may disclose Personal Information about you to other third parties to comply with applicable laws and regulations. We also reserve the right to disclose such Personal Information to third parties where a complaint arises concerning your use of our website and where we believe, in our sole discretion, that your use of our website is inconsistent with the Privacy Policy.
6.2 We also share information about users of this Website in an anonymous or aggregate form (this means that your Personal Information will be de-identified) with third parties including advertisers and business partners, to understand customer trends and patterns and manage and improve our business relationships.
6.3 We provide your Personal Information to third party processors to administer and process for the purposes notified to you in this Privacy Policy, and we may also share such details with carefully selected third parties (such as auditors or legal advisors) to obtain professional advice. Any such processing will be governed by an agreement in the form required by law, preserving any and all of your statutory data protection rights.
Data security and incident response
7.1. We will take all appropriate, reasonable, technical and organisational measures to safeguard your Personal Information to prevent loss of, damage to or unauthorised destruction of your Personal Information or unlawful access to or processing of your Personal Information.
7.2. Our incident response plan includes detection monitoring, internal escalation, remediation, and notification procedures in case of breach.
Retention and destruction
We will not retain your Personal Information for longer than is necessary to achieve the purpose for which we collected it, unless there is a lawful basis or legal requirement for us to retain your Personal Information for a longer period.
Your rights
You can request access to any of your Personal Information that is held by us at any time and for any purpose, including to request that we correct your Personal Information if it is inaccurate or delete the Personal Information if we are no longer required to retain it by law or for a legitimate purpose. You can enforce the above rights or, lodge any queries on the processing of your personal information by email to Claudinegliddon@spotonline.co.za. You can also log queries or complaints at the Information Regulator: inforegulator.org.za
Changes to this policy
Material updates will be posted here with updated date.
Questions and contact
If you have any questions regarding Spot processing of your Personal Information in terms of this Policy, please email us at: admin@spotonline.co.za.
Spot can be contacted at the following: A SPOT OF INNOVATION (PTY) LTD Phone: +27 (0) 870 126453
Whatsapp / SMS: +27 (0) 605 200402
Postal address: Suite #39, Private Bag X18, Rondebosch, 7701
Address: 2nd Floor Ebden House, Belmont Office Park, Belmont Road, Rondebosch, Cape Town, 7700